Abstract is missing.
- IT Exploitation Through Business Transformation: Experiences and ImplicationsNeil F. Doherty, Crispin R. Coombs. 3-13 [doi]
- Transforming Field and Service Operations with AutomationGilbert Owusu, Paul O'Brien. 15-28 [doi]
- Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation ModelsStephen A. Cassidy, David C. Wynn. 31-46 [doi]
- System Dynamics Models of Field Force OperationsKjeld Jensen, Michael Lyons, Nicola Buckhurst. 47-69 [doi]
- Understanding the Risks of ForecastingJonathan Malpass. 71-83 [doi]
- Modern Analytics in Field and Service OperationsMartin Spott, Detlef D. Nauck, Paul Taylor. 85-99 [doi]
- Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply PlanSiddhartha Shakya, Summer Kassem, Ahmed Mohamed, Hani Hagras, Gilbert Owusu. 101-114 [doi]
- The Role of Search for Field Force Knowledge ManagementDyaa Albakour, Géry Ducatel, Udo Kruschwitz. 117-132 [doi]
- Application of AI Methods to Practical GPON FTTH Network Design and PlanningKin Fai (Danny) Poon, Anis Ouali, Andrej Chu, Riaz Ahmad. 133-151 [doi]
- The Role of Service Quality in Transforming OperationsGilbert Owusu, Paul O'Brien, Siddhartha Shakya. 153-165 [doi]
- eircomFeargal Timon, Attracta Brennan. 167-181 [doi]
- Understanding Team Dynamics with Agent-Based SimulationThierry Mamer, John A. W. McCall, Siddhartha Shakya, Gilbert Owusu, Olivier Regnier-Coudert. 183-198 [doi]
- Effective Engagement of Field Service TeamsTanya Alcock, Jonathan Malpass. 199-212 [doi]
- The Asset Replacement Problem State of the ArtAmir H. Ansaripoor, Fernando S. Oliveira, Anne Liret. 213-233 [doi]
- Enabling Smart Logistics for Service OperationsYingli Wang, Mohamed M. Naim, Leighton Evans. 237-256 [doi]
- Measuring and Managing the Benefits from IT Projects: A Review and Research AgendaCrispin R. Coombs, Neil F. Doherty, Irina Neaga. 257-269 [doi]