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System Dynamics Models of Field Force Operations

Kjeld Jensen, Michael Lyons, Nicola Buckhurst. System Dynamics Models of Field Force Operations. In Gilbert Owusu, Paul O'Brien, John McCall, Neil F. Doherty, editors, Transforming Field and Service Operations, Methodologies for Successful Technology-Driven Business Transformation. pages 47-69, Springer, 2013. [doi]

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