Joyce Y. Chai, Jimmy J. Lin, Wlodek Zadrozny, Yiming Ye, Margo Stys-Budzikowska, Veronika Horvath, Nanda Kambhatla, Catherine G. Wolf. The Role of a Natural Language Conversational Interface in Online Sales: A Case Study. I. J. Speech Technology, 4(3-4):285-295, 2001. [doi]
Abstract is missing.