Veena Chattaraman, Wi-Suk Kwon, Juan E. Gilbert. Virtual agents in retail web sites: Benefits of simulated social interaction for older users. Computers in Human Behavior, 28(6):2055-2066, 2012. [doi]
@article{ChattaramanKG12,
title = {Virtual agents in retail web sites: Benefits of simulated social interaction for older users},
author = {Veena Chattaraman and Wi-Suk Kwon and Juan E. Gilbert},
year = {2012},
doi = {10.1016/j.chb.2012.06.009},
url = {http://dx.doi.org/10.1016/j.chb.2012.06.009},
researchr = {https://researchr.org/publication/ChattaramanKG12},
cites = {0},
citedby = {0},
journal = {Computers in Human Behavior},
volume = {28},
number = {6},
pages = {2055-2066},
}