Sang-soo Choi, Myung-Jin Chun, Youn-Su Lee, Hyeak-Ro Lee. A Practical Methodology and Framework for Comprehensive Incident Handling Focused on Bot Response. In Tai-Hoon Kim, Young Hoon Lee, Byeong Ho Kang, Dominik Slezak, editors, Future Generation Information Technology - Second International Conference, FGIT 2010, Jeju Island, Korea, December 13-15, 2010. Proceedings. Volume 6485 of Lecture Notes in Computer Science, pages 481-492, Springer, 2010. [doi]
Abstract is missing.