Monitoring and influencing as key capabilities in electronic channels

Ellen Christiaanse, N. Venkatraman. Monitoring and influencing as key capabilities in electronic channels. In Walter Baets, editor, Proceedings of the Sixth European Conference on Information Systems, ECIS 1998, Aix-en-Provence, France, 1998. pages 233-246, Euro-Arab Management School, 1998. [doi]

Abstract

Abstract is missing.