Sebastian Denef, David V. Keyson, Reinhard Oppermann. Rigid structures, independent units, monitoring: organizing patterns in frontline firefighting. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011. pages 1949-1958, ACM, 2011. [doi]
Abstract is missing.