Persona cases: a technique for grounding personas

Shamal Faily, Ivan Flechais. Persona cases: a technique for grounding personas. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011. pages 2267-2270, ACM, 2011. [doi]

@inproceedings{FailyF11,
  title = {Persona cases: a technique for grounding personas},
  author = {Shamal Faily and Ivan Flechais},
  year = {2011},
  doi = {10.1145/1978942.1979274},
  url = {http://doi.acm.org/10.1145/1978942.1979274},
  researchr = {https://researchr.org/publication/FailyF11},
  cites = {0},
  citedby = {0},
  pages = {2267-2270},
  booktitle = {Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011},
  editor = {Desney S. Tan and Saleema Amershi and Bo Begole and Wendy A. Kellogg and Manas Tungare},
  publisher = {ACM},
  isbn = {978-1-4503-0228-9},
}