Shamal Faily, Ivan Flechais. Persona cases: a technique for grounding personas. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011. pages 2267-2270, ACM, 2011. [doi]
Abstract is missing.