Modeling Value Creation and Capture in Service Systems

Arash Golnam, Paavo Ritala, Vijay Viswanathan, Alain Wegmann. Modeling Value Creation and Capture in Service Systems. In Mehdi Snene, editor, Exploring Services Science - Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings. Volume 103 of Lecture Notes in Business Information Processing, pages 155-169, Springer, 2012. [doi]

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