Arash Golnam, Paavo Ritala, Vijay Viswanathan, Alain Wegmann. Modeling Value Creation and Capture in Service Systems. In Mehdi Snene, editor, Exploring Services Science - Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings. Volume 103 of Lecture Notes in Business Information Processing, pages 155-169, Springer, 2012. [doi]
Abstract is missing.