Genady Grabarnik, Heiko Ludwig, Larisa Shwartz. Dynamic management of outsourced service processes QoS in a service provider - service supplier environment. In Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé, editors, Proceedings of BDIM 2008, 3rd IEEE/IFIP International Workshop on Business-Driven IT Management, April 7, 2008, Salvador, Brazil. pages 81-88, IEEE, 2008. [doi]
Abstract is missing.