Frank Hogrebe, Nadine Blinn, Markus Nüttgens. Benchmarking G2B eServices in the US: A Survey to Identify Maturity Levels Based on the Mystery User Approach. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 217, Association for Information Systems, 2009. [doi]
@inproceedings{HogrebeBN09-1,
title = {Benchmarking G2B eServices in the US: A Survey to Identify Maturity Levels Based on the Mystery User Approach},
author = {Frank Hogrebe and Nadine Blinn and Markus Nüttgens},
year = {2009},
url = {http://aisel.aisnet.org/amcis2009/217},
researchr = {https://researchr.org/publication/HogrebeBN09-1},
cites = {0},
citedby = {0},
pages = {217},
booktitle = {Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009},
editor = {Robert C. Nickerson and Ramesh Sharda},
publisher = {Association for Information Systems},
}