When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay

Weiyin Hong, Traci J. Hess, Andrew Hardin. When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay. MIS Quarterly, 37(2):383-406, 2013. [doi]

Authors

Weiyin Hong

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Traci J. Hess

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Andrew Hardin

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