When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay

Weiyin Hong, Traci J. Hess, Andrew Hardin. When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay. MIS Quarterly, 37(2):383-406, 2013. [doi]

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.