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Weiyin Hong, Traci J. Hess, Andrew Hardin. When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay. MIS Quarterly, 37(2):383-406, 2013. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel ShorterYounghwa Gabe Lee, Andrew N. K. Chen, Traci J. Hess. jais, 18(3):1, 2017. [doi]
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