Weiyin Hong, Traci J. Hess, Andrew Hardin. When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay. MIS Quarterly, 37(2):383-406, 2013. [doi]
@article{HongHH13,
title = {When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay},
author = {Weiyin Hong and Traci J. Hess and Andrew Hardin},
year = {2013},
url = {http://misq.org/when-filling-the-wait-makes-it-feel-longer-a-paradigm-shift-perspective-for-managing-online-delay.html},
researchr = {https://researchr.org/publication/HongHH13},
cites = {0},
citedby = {0},
journal = {MIS Quarterly},
volume = {37},
number = {2},
pages = {383-406},
}