Exploring Response Strategies of Robotized Products in Problematic Situations: Analysis of Apology and Risk Communication Strategies

Sangmin Kim, JongSuk Choi, Sonya S. Kwak. Exploring Response Strategies of Robotized Products in Problematic Situations: Analysis of Apology and Risk Communication Strategies. In Abdulaziz Al-Ali, John-John Cabibihan, Nader Meskin, Silvia Rossi 0002, Wanyue Jiang, Hongsheng He, Shuzhi Sam Ge, editors, Social Robotics - 15th International Conference, ICSR 2023, Doha, Qatar, December 3-7, 2023, Proceedings, Part II. Volume 14454 of Lecture Notes in Computer Science, pages 308-321, Springer, 2023. [doi]

Abstract

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