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Towards a Process Model for Service Systems

Elisah Lemey, Geert Poels. Towards a Process Model for Service Systems. In Mehdi Snene, editor, Exploring Services Science - Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings. Volume 103 of Lecture Notes in Business Information Processing, pages 1-15, Springer, 2012. [doi]

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Elisah Lemey

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Geert Poels

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