Elisah Lemey, Geert Poels. Towards a Process Model for Service Systems. In Mehdi Snene, editor, Exploring Services Science - Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012. Proceedings. Volume 103 of Lecture Notes in Business Information Processing, pages 1-15, Springer, 2012. [doi]
Abstract is missing.