Aqueasha M. Martin, Yolanda A. Rankin, Joe Bolinger. Client TouchPoint modeling: understanding client interactions in the context of service delivery. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011. pages 979-982, ACM, 2011. [doi]
Abstract is missing.