The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

James G. Maxham III, Richard G. Netemeyer, Donald R. Lichtenstein. The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance. Marketing Science, 27(2):147-167, 2008. [doi]

Authors

James G. Maxham III

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Richard G. Netemeyer

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Donald R. Lichtenstein

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