The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

James G. Maxham III, Richard G. Netemeyer, Donald R. Lichtenstein. The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance. Marketing Science, 27(2):147-167, 2008. [doi]

Abstract

Abstract is missing.