James G. Maxham III, Richard G. Netemeyer, Donald R. Lichtenstein. The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance. Marketing Science, 27(2):147-167, 2008. [doi]
@article{MaxhamNL08,
title = {The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance},
author = {James G. Maxham III and Richard G. Netemeyer and Donald R. Lichtenstein},
year = {2008},
doi = {10.1287/mksc.1070.0282},
url = {http://dx.doi.org/10.1287/mksc.1070.0282},
researchr = {https://researchr.org/publication/MaxhamNL08},
cites = {0},
citedby = {0},
journal = {Marketing Science},
volume = {27},
number = {2},
pages = {147-167},
}