Yitshak Merin, Wenli Wang. The Benefits of Unexpected Informal Customer Support from Vendors in Online Communities. In Izak Benbasat, Ali R. Montazemi, editors, Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. pages 141, Association for Information Systems, 2008. [doi]
Abstract is missing.