Janette Moody. Nature versus nurture: an examination of factors that contribute to IT service quality. In Norah Power, Kate M. Kaiser, Jack Downey, Damien Joseph, editors, Proceedings of the 2009 ACM SIGMIS CPR Conference on Computer Personnel Research 2009, May 28-30, 2009, Limerick, Ireland. pages 175-180, ACM, 2009. [doi]
Abstract is missing.