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When Should a Robot Apologize? Understanding How Timing Affects Human-Robot Trust Repair

Mollik Nayyar, Alan R. Wagner. When Should a Robot Apologize? Understanding How Timing Affects Human-Robot Trust Repair. In Shuzhi Sam Ge, John-John Cabibihan, Miguel Angel Salichs, Elizabeth Broadbent, Hongsheng He, Alan R. Wagner, Álvaro Castro-González, editors, Social Robotics - 10th International Conference, ICSR 2018, Qingdao, China, November 28-30, 2018, Proceedings. Volume 11357 of Lecture Notes in Computer Science, pages 265-274, Springer, 2018. [doi]

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Mollik Nayyar

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Alan R. Wagner

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