When Should a Robot Apologize? Understanding How Timing Affects Human-Robot Trust Repair

Mollik Nayyar, Alan R. Wagner. When Should a Robot Apologize? Understanding How Timing Affects Human-Robot Trust Repair. In Shuzhi Sam Ge, John-John Cabibihan, Miguel Angel Salichs, Elizabeth Broadbent, Hongsheng He, Alan R. Wagner, Álvaro Castro-González, editors, Social Robotics - 10th International Conference, ICSR 2018, Qingdao, China, November 28-30, 2018, Proceedings. Volume 11357 of Lecture Notes in Computer Science, pages 265-274, Springer, 2018. [doi]

@inproceedings{NayyarW18,
  title = {When Should a Robot Apologize? Understanding How Timing Affects Human-Robot Trust Repair},
  author = {Mollik Nayyar and Alan R. Wagner},
  year = {2018},
  doi = {10.1007/978-3-030-05204-1_26},
  url = {https://doi.org/10.1007/978-3-030-05204-1_26},
  researchr = {https://researchr.org/publication/NayyarW18},
  cites = {0},
  citedby = {0},
  pages = {265-274},
  booktitle = {Social Robotics - 10th International Conference, ICSR 2018, Qingdao, China, November 28-30, 2018, Proceedings},
  editor = {Shuzhi Sam Ge and John-John Cabibihan and Miguel Angel Salichs and Elizabeth Broadbent and Hongsheng He and Alan R. Wagner and Álvaro Castro-González},
  volume = {11357},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-030-05204-1},
}