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Marie L. Radford, Lynn Silipigni Connaway, Chirag Shah. Convergence and synergy: Social Q&A meets virtual reference services. In Information, Interaction, Innovation: Celebrating the Past, Constructing the Present and Creating the Future - Proceedings of the 75th ASIS&T Annual Meeting, ASIST 2012, Baltimore, MD, USA, October 26-30, 2012. Volume 49 of Proceedings of the Association for Information Science and Technology, pages 1-8, Wiley, 2012. [doi]

The following publications are possibly variants of this publication:

Stepping stones to synergy: Social Q&A and virtual reference [ASIST 2011 panel]Marie L. Radford, Chirag Shah, Lorri Mon, Rich Gazan. asist 2011: 1-4 [doi]

Social Q&A and virtual reference - comparing apples and oranges with the help of experts and usersChirag Shah, Vanessa Kitzie. jasis, 63(10):2020-2036, 2012. [doi]

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