Nripendra P. Rana, Yogesh Kumar Dwivedi, Michael D. Williams, Vishanth Weerakkody. Adoption of online public grievance redressal system in India: Toward developing a unified view. Computers in Human Behavior, 59:265-282, 2016. [doi]
@article{RanaDWW16,
title = {Adoption of online public grievance redressal system in India: Toward developing a unified view},
author = {Nripendra P. Rana and Yogesh Kumar Dwivedi and Michael D. Williams and Vishanth Weerakkody},
year = {2016},
doi = {10.1016/j.chb.2016.02.019},
url = {http://dx.doi.org/10.1016/j.chb.2016.02.019},
researchr = {https://researchr.org/publication/RanaDWW16},
cites = {0},
citedby = {0},
journal = {Computers in Human Behavior},
volume = {59},
pages = {265-282},
}