Janice Rohn, Dennis Wixon. Managing user experience teams: lessons from case studies, establishing best practices. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Extended Abstracts Volume, Vancouver, BC, Canada, May 7-12, 2011. pages 29-31, ACM, 2011. [doi]
Abstract is missing.