Towards the Consideration of Performance Risks for the Design of Service Offers - researchr publication authors

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Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm. Towards the Consideration of Performance Risks for the Design of Service Offers. In Mehdi Snene, Michel Leonard, editors, Exploring Services Science - 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. Volume 169 of Lecture Notes in Business Information Processing, pages 108-123, Springer, 2014. [doi]

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