Abstract is missing.
- Some Aspects Concerning a Generic Service Process Model BuildingTheodor Borangiu, Virginia Ecaterina Oltean, Monica Dragoicea, João Falcão e Cunha, Iulia Iacob. 1-16 [doi]
- Building an Extended Ontological Perspective on Service ScienceMonica Dragoicea, Theodor Borangiu, João Falcão e Cunha, Virginia Ecaterina Oltean, José Faria, Stefan Radulescu. 17-30 [doi]
- How Open Data Are Turned into Services?Muriel Foulonneau, Sébastien Martin, Slim Turki. 31-39 [doi]
- A Classification Framework of Value Co-creation in Electronic and Mobile ServicesGaryfallos Fragidis, Dimitri Konstantas, Dimitri Paschaloudis. 40-55 [doi]
- Transition and Delivery Challenges of Retained Organizations in IT OutsourcingMarius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm. 56-71 [doi]
- Servitization - Its Raise through Information and Communication TechnologiesNatalia Kryvinska, Sebastian Kaczor, Christine Strauss, Michal Gregus. 72-81 [doi]
- Introducing Service-oriented Organizational Structure for Capability SourcingLaleh Rafati, Geert Poels. 82-91 [doi]
- Why Is Aligning Economic- and IT Services So Difficult?Maryam Razavian, Patricia Lago, Jaap Gordijn. 92-107 [doi]
- Towards the Consideration of Performance Risks for the Design of Service OffersBjörn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm. 108-123 [doi]
- Developing Municipal e-Government in Italy: The City of Alfa CaseAlessandro Zardini, Cecilia Rossignoli, Lapo Mola, Marco de Marco. 124-137 [doi]