Process-mining enabled feedback: "Tell me what I did wrong" vs. "tell me how to do it right"

Gayane Sedrakyan, Jochen De Weerdt, Monique Snoeck. Process-mining enabled feedback: "Tell me what I did wrong" vs. "tell me how to do it right". Computers in Human Behavior, 57:352-376, 2016. [doi]

Authors

Gayane Sedrakyan

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Jochen De Weerdt

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Monique Snoeck

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