Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study

Jan Vlietland, Hans van Vliet. Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study. Journal of Software Maintenance, 27(2):73-94, 2015. [doi]

Authors

Jan Vlietland

This author has not been identified. Look up 'Jan Vlietland' in Google

Hans van Vliet

This author has not been identified. It may be one of the following persons: Look up 'Hans van Vliet' in Google