Jan Vlietland, Hans van Vliet. Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study. Journal of Software Maintenance, 27(2):73-94, 2015. [doi]
@article{VlietlandV15-0,
title = {Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study},
author = {Jan Vlietland and Hans van Vliet},
year = {2015},
doi = {10.1002/smr.1697},
url = {http://dx.doi.org/10.1002/smr.1697},
researchr = {https://researchr.org/publication/VlietlandV15-0},
cites = {0},
citedby = {0},
journal = {Journal of Software Maintenance},
volume = {27},
number = {2},
pages = {73-94},
}