A Case Study in the Development of Collaborative Customer Care: Concept and Solution

Catherine G. Wolf, Alison Lee, Maroun Touma, Shahrokh Daijavad. A Case Study in the Development of Collaborative Customer Care: Concept and Solution. In Angela Sasse, Chris Johnson, editors, Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, Edinburgh, UK, 30th August-3rd September 1999. pages 54-61, IOS Press, 1999.

Authors

Catherine G. Wolf

This author has not been identified. Look up 'Catherine G. Wolf' in Google

Alison Lee

This author has not been identified. Look up 'Alison Lee' in Google

Maroun Touma

This author has not been identified. Look up 'Maroun Touma' in Google

Shahrokh Daijavad

This author has not been identified. Look up 'Shahrokh Daijavad' in Google