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A Case Study in the Development of Collaborative Customer Care: Concept and Solution

Catherine G. Wolf, Alison Lee, Maroun Touma, Shahrokh Daijavad. A Case Study in the Development of Collaborative Customer Care: Concept and Solution. In Angela Sasse, Chris Johnson, editors, Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, Edinburgh, UK, 30th August-3rd September 1999. pages 54-61, IOS Press, 1999.

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