Abstract is missing.
- Customer Centred Design as DisciplineKaren Holtzblatt. 3-17
- HCI in the Next Millennium: Supporting the World MindBrian R. Gaines. 18-30
- Understanding Cognitive ComplexityVéronique De Keyser, Denis Javaux. 31-42
- Comparative Study of Analytical Product Selection Support MechanismsMarkus Stolze. 45-53
- A Case Study in the Development of Collaborative Customer Care: Concept and SolutionCatherine G. Wolf, Alison Lee, Maroun Touma, Shahrokh Daijavad. 54-61
- Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen KiosksDavid B. Martin, Jacki O'Neill, Richard Varey, David Wastell. 62-69
- Usability Text Results for Information Vizualisations: Determinants of Usefulness for Complex Business ProblemsBarbara Mirel. 70-78
- Register-domain Separation as a Methodology for Development of Natural Language Interfaces to DatabasesSerge Sharoff, Vlad Zhigalov. 79-85
- Data Abstractions and Their Use: An Experimental Study of User ProductivityAnanth Srinivasan, Gretchen Irwin. 86-94
- Consulting Search Engines as ConversationNoboru Iwayama, Masahiko Murakami, Masahiro Matsuda. 95-101
- Complementary Menu System Combining Document Structure and Taxonomic HierarchyYasuko Senda, Yasusi Sinohara, Kozo Bannai. 102-109
- Plasticity of User Interfaces: Framework and Research AgendaDavid Thevenin, Joëlle Coutaz. 110-117
- User Interface Prototyping Methods is Designing Mobile HandsetsHarri Kiljander. 118-125
- A Wearable Computer for Paramedics: Studies in Model-based, User-centred and Industrial DesignChris Baber, Theodoros N. Arvanitis, David J. Haniff, Robert Buckley. 126-132
- The Beauty of Errors: Patterns of Error Correction in Desktop Speech SystemsChristine A. Halverson, Daniel B. Horn, Clare-Marie Karat, John Karat. 133-140
- Managing Spoken Dialogues in Information ServicesJana Ocelíková, Václav Matousek. 141-148
- Speech Interaction Can Support Problem SolvingDavid Golightly, Kate S. Hone, Frank E. Ritter. 149-155
- The Explorer Bar: Unifying and Improving Web NavigationScott Berkun. 156-162
- The Contribution of Thumbnail Image, Mouse-over Text and Spatial Location Memory to Web Page Retrieval in 3DMary Czerwinski, Maarten van Dantzich, George G. Robertson, Hunter G. Hoffman. 163-170
- Statial Data Management Systems: Mapping Semantic DistanceTimothy Cribbin, Steve J. Westerman. 171-178
- Do Thematic Maps Improve Information Retrieval?Kasper Hornbæk, Erik Frøkjær. 179-186
- Balancing Generality and Specificity in Document Management SystemsW. Keith Edwards, Anthony LaMarca. 187-195
- The Writing on the WallElizabeth D. Mynatt. 196-204
- Facilitating Video Access by Visualizing Automatic AnalysisAndreas Girgensohn, John S. Boreczky, Lynn Wilcox, Jonathan Foote. 205-213
- Privacy Issues in Ubiquitous Multimedia Environments: Wake Sleeping Dogs, or Let Them Lie?Anne Adams, Martina Angela Sasse. 214-221
- Evaluating gedrics: Usability of a Pen-centric InterfaceJörg Geißler, Michele Gauler, Norbert A. Streitz. 222-230
- A toolkit for Exploring Electro-physiological Human-Computer InteractionJennifer Allanson, Tom Rodden, John A. Mariani. 231-237
- The Perceptual Window: Head Motion as a New Input StreamFrançois Bérard. 238-237
- Designing Awareness with Attention-based GroupwareRoel Vertegaal. 245-255
- SeeWeb: Dynamic Improvement of the Accessibility of HTML Documents for Blind PersonsSiwar Farhat, Yacine Bellik. 256-262
- A Principled Design Methodology for Auditory InteractionEvangelos Mitsopoulos, Alistair D. N. Edwards. 263-271
- A Multimedia Presentation System for the Remediation of Sentence Processing DeficitsMartin Beveridge, Alison Crerar. 272-280
- Justice and DesignPenny Duquenoy, Harold Thimbleby. 281-286
- An Empirical Study of Auditory Warnings in AircraftCharles H. Morris, Ying K. Leung. 287-294
- Coordinating the Interruption of People in Human-Computer InteractionDaniel C. McFarlane. 295-303
- How Can Groupware Preserve our Coordination Skills? Designing for Direct CollaborationStéphane Sire, Stéphane Chatty, Hélène Gaspard-Boulinc, François-Régis Colin. 304-312
- Multi-mediating Multi-party InteractionsAnne H. Anderson, Jim Mullin, E. Katsavras, Rachel McEwan, E. Grattan, P. Brundell, Claire O'Malley. 313-320
- How Stories Capture InteractionsManuel Imaz, David Benyon. 321-328
- Patterns, Claims and MultimediaAlistair Sutcliffe, Maia Dimitrova. 329-335
- Desperado: Three-in-one Indexing for Innovative DesignThomas C. Ormerod, John Mariana, Linden J. Ball, Nicki Lambell. 336-343
- A Framework for Usability Problem ExtractionGilbert Cockton, Darryn Lavery. 344-352
- Classification Space for Augmented Surgery, an Augmented Reality Case StudyEmmanuel Dubois 0001, Laurence Nigay, Jocelyne Troccaz, Olivier Chavanon, Lionel Carrat. 353-359
- Weak at the Knees? Arthroscopic Surgery Simulation User Requirements, Capturing the Psychological Impact of VR Innovation Through Risk-based DesignJohn G. Arthur, Avril D. McCarthy III, Henry P. Wynn, Peter J. Harley, Chris Baber. 360-366
- Telemedical Consultation in Primary Care: A Case Study in CSCW DesignAndrew F. Monk, Leon Watts. 367-374
- An Imprecise Mouse Gesture for the Fast Activation of ControlsMartin S. Dulberg, Robert St. Amant, Luke S. Zettlemoyer. 375-382
- What You Feel Must Be What You See: Adding Tactile Feedback to the TrackpointChristopher S. Campbell, Shumin Zhai, Kim M. May, Paul P. Maglio. 383-390
- Effects of Orientation Disparity Between Haptic and Graphic Displays of Objects in Virtual EnvironmentsYanqing Wang, Christine L. MacKenzie. 391-398
- Successful Case Study and Partial Validation of MUSE, a Structured Method for Usability EngineeringJames Middlemass, Adam Stork, John Long. 399-407
- Embedding Ergonomic Rules as Generic Requirements in a Formal Development Process of Interactive SoftwarePhilippe A. Palanque, Christelle Farenc, Rémi Bastide. 408-416
- The Principle of Rationality and Models of Highly Interactive SystemsRichard Butterworth, Ann Blandford. 417-424
- Case-based Reasoning Systems for Knowledge MediationAnthony D. Griffiths, Michael D. Harrison, Andrew M. Dearden. 425-433
- Model-aided Remote Usability EvaluationFabio Paternò, Giulio Ballardin. 434-442
- Remote Usability Testing of a Web Site Information Architecture: "Testing for a Dollar a Day"Klaus Kaasgaard, Thomas Myhlendorph, Thomas Snitker, Hans Erik Sørensen. 443-450
- On Not Being There: Watching Intranet Tele-presentationsBen Anderson. 451-457
- Being in Public and Reciprocity: Design for Portholes and User ReferenceAndreas Girgensohn, Alison Lee, Thea Turner. 458-465
- Illustrative Browsing: A New Method of Browsing in Long On-line TextsStefan Schlechtweg, Thomas Strothotte. 466-473
- Choice and Comparaison Where the User Wants Them: Subjunctive Interfaces for Computer-supported ExplorationAran Lunzer. 474-482
- Design and Evaluation of Phrasier, an Interactive System for Linking Documents Using KeyphrasesSteve Jones. 483-490
- OTree: A Tree Visualization using Scaling and OmissionKarlis Kaugars. 491-496
- Improving Functional Programming EnvironmentsJon Whittle. 497-503
- Incremental Control of a Children's Computing EnvironmentRobert Sheehan. 504-509
- A Brick Construction Game Model for Creating Graphical User Interface: The Ubit ToolkitEric Lecolinet. 510-518
- GUITESTER2: An Automatic Consistency Evaluation Tool for Graphical User InterfacesHidehiko Okada, Shin'ichi Fukuzumi, Toshiyuki Asahi. 519-526
- Towards a Better Understanding of Usability Problems with Virtual EnvironmentsKulwinder Kaur Deol, Alistair G. Sutcliffe, Neil A. M. Maiden. 527-535
- Controlling a Single 3D Object: Viewpoint Metaphors, Speed and Subjective SatisfactionTimo Partala. 536-543
- Controlling a Single 3D Object: Viewpoint Metaphors, Speed and Subjective SatisfactionTimo Partala. 536-543
- Sequentiel Display: An Effective Alternative to Conventional AnimationMireille Bétrancourt. 552-557
- The Usability of a Computer-based Work SystemKurt Dauer Keller. 558-565
- New Technology and Work Practice: Modelling Change With Cognitive Work AnalysisPeter J. Benda, Penelope M. Sanderson. 566-573
- Using Contextual Information Effectively in DesignSteven J. Clarke, Gilbert Cockton. 574-581
- Supporting Interaction Strategies Through the Externalization of Strategy ConceptsAston Cockayne, Peter C. Wright, Bob Fields. 582-588
- Redundancy Effects in Instructional Multimedia SystemsFrank Vetere, Steve Howard. 589-596
- Modelling the Learner in a World Wide Web Guided Discovery Hypertext Learning EnvironmentKingsley W. Pang, Ernest A. Edmonds. 597-604
- Towards a Methodology Employing Critical Parameters to Deliver Performance Improvements in Interactive SystemsWilliam M. Newman, Alex S. Taylor. 605-612
- Breaking Down UsabilityMartijn van Welie, Gerrit C. van der Veer, Anton Eliëns. 613-620
- Comparing Usability Evaluation Principles with Heuristics: Problem Instances vs. Problem TypesIain Connell, Nicholas Hammond. 621-629
- Designing for Shared Interfaces with Diverse User GroupsLynne Dunckley, Andy Smith, David Howard. 630-636
- Blacksburg Nostalgia: A Community History ArchiveJohn M. Carroll, Mary Beth Rosson, Christina Van Metre, Rekha-Rukimi Kengeri, John Kelso, Mridu Darshani. 637-647
- Investigation into the Effect of Language on Performance in a Multimedia Food Studies ApplicationTrevor Barker, Sara Jones, Carol Britton, David Messer. 648-653
- Examining Users' Repertoire of Internet ApplicationsJon Rimmer, Ian Wakeman, Louise Sheeran, Martina Angela Sasse. 654-660
- Automated Generation of Presentations through a Search-based Software Visualization SystemRogelio Adobbati. 663-665
- User-centred Relevance Research: Developing a Better Understanding of Searchers' Ultimate Use RequirementsTheresa D. Anderson. 666-668
- On Human Error and Accident CausationDaniela Dusse. 669-670
- An Investigation of the Capability of Task Analysis Techniques in Support of the Design and Development of Web-based Interactive SystemsYousef H. Daabaj, J. R. G. Wood. 671-673
- An Investigation Into The Effects of Delays in Visual Feedback on Real-time System UsersPhilip N. Day. 674-675
- Towards a Pattern Language for Instructional Multimedia Interface DesignMaia Dimitrova. 676-678
- Computing for the Disabled using a New Brain Body InterfaceEamon P. Doherty. 679-680
- Development of a Predictive Model of User Satisfaction with Packaged SoftwareCecilia M. Finnerty. 681-683
- Communication and Collaboration in Virtual PlacesMarianne Georgsen. 684-685
- Incorporating Usability in the Software Design ProcessMichael Mahemoff. 686-687
- Evaluating Navigation: Are We There Yet?Rod McCall. 688-689
- If Only Design Sophistication Meant Fault and Fool Proof, Easy to Use SystemsDoreen Ng. 690-691
- A Bridge Too Far: Can UML Finally Help Bridge the Gap?Nuno Jardim Nunes. 692-693
- SPEL - System for Phonic Early LearningLinda Snape. 694-695
- Computer Supported Knowledge ManagementUlrika Snis. 696-697
- Supporting Visual Query Expression on a Content-Based Image Retrieval EnvironmentColin C. Venters. 698-700