Catherine G. Wolf, Alison Lee, Maroun Touma, Shahrokh Daijavad. A Case Study in the Development of Collaborative Customer Care: Concept and Solution. In Angela Sasse, Chris Johnson, editors, Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, Edinburgh, UK, 30th August-3rd September 1999. pages 54-61, IOS Press, 1999.
@inproceedings{WolfLTD99,
title = {A Case Study in the Development of Collaborative Customer Care: Concept and Solution},
author = {Catherine G. Wolf and Alison Lee and Maroun Touma and Shahrokh Daijavad},
year = {1999},
researchr = {https://researchr.org/publication/WolfLTD99},
cites = {0},
citedby = {0},
pages = {54-61},
booktitle = {Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, Edinburgh, UK, 30th August-3rd September 1999},
editor = {Angela Sasse and Chris Johnson},
publisher = {IOS Press},
}