How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence - researchr publication authors

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Tianqi Zheng, Xingyu Duan, Kang Zhang, Xiangcheng Yang, Yi Jiang. How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence. In Yiliu Tu, Maomao Chi, editors, E-Business. Digital Empowerment for an Intelligent Future - 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II. Volume 481 of Lecture Notes in Business Information Processing, pages 96-107, Springer, 2023. [doi]

This author has not been identified. Look up 'Tianqi Zheng' in GoogleThis author has not been identified. Look up 'Xingyu Duan' in GoogleThis author has not been identified. Look up 'Kang Zhang' in GoogleThis author has not been identified. Look up 'Xiangcheng Yang' in GoogleThis author has not been identified. Look up 'Yi Jiang' in Google

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