Tianqi Zheng, Xingyu Duan, Kang Zhang, Xiangcheng Yang, Yi Jiang. How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence. In Yiliu Tu, Maomao Chi, editors, E-Business. Digital Empowerment for an Intelligent Future - 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II. Volume 481 of Lecture Notes in Business Information Processing, pages 96-107, Springer, 2023. [doi]
@inproceedings{ZhengDZYJ23,
title = {How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence},
author = {Tianqi Zheng and Xingyu Duan and Kang Zhang and Xiangcheng Yang and Yi Jiang},
year = {2023},
doi = {10.1007/978-3-031-32302-7_9},
url = {https://doi.org/10.1007/978-3-031-32302-7_9},
researchr = {https://researchr.org/publication/ZhengDZYJ23},
cites = {0},
citedby = {0},
pages = {96-107},
booktitle = {E-Business. Digital Empowerment for an Intelligent Future - 22nd Wuhan International Conference, WHICEB 2023, Wuhan, China, May 26-28, 2023, Proceedings, Part II},
editor = {Yiliu Tu and Maomao Chi},
volume = {481},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-031-32302-7},
}