Pat Peterson - researchr alias

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Viewing Publication 1 - 8 from 8

2013

Probabilistic trainable segmenter for call center audio using multiple featuresNina Zinovieva, Xiaodan Zhuang, Pat Peterson, Joe Alwan, Rohit Prasad. interspeech 2013: 2054-2058 [doi]

2009

Call browser: a system to improve the caller experience by analyzing live calls end-to-endBernhard Suhm, Pat Peterson. CHI 2009: 1313-1322 [doi]

2002

A comparative study of speech in the call center: natural language call routing vs. touch-tone menusBernhard Suhm, Josh Bers, Dan McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson. ifip2-5 2002: 283-290 [doi]

A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRsBernhard Suhm, Pat Peterson. ijst, 5(1):23-37, 2002. [doi]

2001

Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measureBernhard Suhm, Pat Peterson. CHI 2001: 129-130 [doi]

1992

BBN Real-Time Speech Recognition DemonstrationsSteve Austin, Rusty Bobrow, Dan Ellard, Robert Ingria, John Makhoul, Long Nguyen, Pat Peterson, Paul Placeway, Richard M. Schwartz. naacl 1992: [doi]

1991

Using Spoken Language to Facilitate Military Transportation PlanningMadeleine Bates, Dan Ellard, Pat Peterson, Varda Shaked. naacl 1991: [doi]

1990

Toward a Real-Time Spoken Language System Using Commercial HardwareSteve Austin, Pat Peterson, Paul Placeway, Richard M. Schwartz, Jeff Vandergrift. naacl 1990: [doi]

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