Kelly J. Fadel, Mohan Tanniru. A knowledge-centric framework for process redesign. In Mike Gallivan, Jo Ellen Moore, Susan E. Yager, editors, Proceedings of the 2005 ACM SIGMIS CPR conference on Computer personnel research 2005, Atlanta, Georgia, USA, April 14-16, 2005. pages 49-58, ACM, 2005. [doi]
Abstract is missing.