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Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues

Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad. Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. In Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg, editors, Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Volume 11970 of Lecture Notes in Computer Science, pages 187-200, Springer, 2019. [doi]

Authors

Knut Kvale

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Olav Alexander Sell

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Stig Hodnebrog

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Asbjørn Følstad

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