Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad. Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. In Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg, editors, Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Volume 11970 of Lecture Notes in Computer Science, pages 187-200, Springer, 2019. [doi]
@inproceedings{KvaleSHF19,
title = {Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues},
author = {Knut Kvale and Olav Alexander Sell and Stig Hodnebrog and Asbjørn Følstad},
year = {2019},
doi = {10.1007/978-3-030-39540-7_13},
url = {https://doi.org/10.1007/978-3-030-39540-7_13},
researchr = {https://researchr.org/publication/KvaleSHF19},
cites = {0},
citedby = {0},
pages = {187-200},
booktitle = {Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers},
editor = {Asbjørn Følstad and Theo Araujo and Symeon Papadopoulos and Effie Lai-Chong Law and Ole-Christoffer Granmo and Ewa Luger and Petter Bae Brandtzæg},
volume = {11970},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-39540-7},
}