Joey Scarr, Andy Cockburn, Carl Gutwin, Philip Quinn. Dips and ceilings: understanding and supporting transitions to expertise in user interfaces. In Desney S. Tan, Saleema Amershi, Bo Begole, Wendy A. Kellogg, Manas Tungare, editors, Proceedings of the International Conference on Human Factors in Computing Systems, CHI 2011, Vancouver, BC, Canada, May 7-12, 2011. pages 2741-2750, ACM, 2011. [doi]
Abstract is missing.