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| 2 | -- | 0 | Jon Lenchner, Daniela Rosu, Nicole F. Velasquez, Shang Guo, Ken Christiance, Don DeFelice, Prasad M. Deshpande, Krishna Kummamuru, Naama Kraus, Laura Z. Luan, Debapriyo Majumdar, Martin McLaughlin, Shila Ofek-Koifman, Deepak P, Charles Perng, Haggai Roitman, Christopher Ward, James Young. A service delivery platform for server management services |
| 3 | -- | 0 | Bradley S. Tagg. The IBM Services Connection: Service delivery through self-service portal technologies |
| 4 | -- | 0 | Asheq Khan, Hani Jamjoom, Jimeng Sun. AIM-HI: A framework for request routing in large-scale IT global service delivery |
| 5 | -- | 0 | Rong N. Chang, W. Falk, H. Hall, P. Kopp, S. Pappe, M. Schultz, A. Szypka, N. C. Wadia. Gaining insight into the health of SOA infrastructures |
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| 8 | -- | 0 | Mahesh Viswanathan, Hidayatullah Shaikh, Anca Sailer, Yang Song, Xing Fang, Yu Hui Wu, Zhi Le Zou, Kishore P. Reddy, Abhijit Deshmukh, Manish Gupta 0007, Bharat Krishnamurthy, Manish Sethi, Balaji Viswanathan, Joseph G. Gulla, Fouad Matar. ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution |
| 9 | -- | 0 | Manish Bhide, Sumit Negi, L. Venkata Subramaniam, Himanshu Gupta. Customer-focused service management for contact centers |
| 10 | -- | 0 | Sara Porat, Boaz Carmeli, Tamar Domany, Tal Drory, Amir Geva, Abigail Tarem. Dynamic masking of application displays using OCR technologies |
| 11 | -- | 0 | Vijil Chenthamarakshan, K. Dey, Jianying Hu, Aleksandra Mojsilovic, W. Riddle, Vikas Sindhwani. Leveraging social networks for corporate staffing and expert recommendation |
| 12 | -- | 0 | Hani Jamjoom, Huiming Qu, Melissa J. Buco, M. Hernandez, Debanjan Saha, Mahmoud Naghshineh. Crowdsourcing and service delivery |