2008
- Leila Zia, Yixin Diao, Christopher Ward, Kamal Bhattacharya. Using mixed integer programming to schedule it change requests. apnoms 2008: 895-898 [doi]
- Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco. Decomposition of IT service processes and alternative service identification using ontologies. apnoms 2008: 714-717 [doi]
- Leila Zia, Yixin Diao, Daniela Rosu, Christopher Ward, Kamal Bhattacharya. Optimizing Change Request Scheduling in IT Service Management. IEEEscc 2008: 41-48 [doi]
2007
- Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward. IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEEscc 2007: 574-581 [doi]
- Arvind S. Mohais, Rosemarie Mohais, Christopher Ward, Christian Posthoff. Earthquake classifying neural networks trained with random dynamic neighborhood PSOs. gecco 2007: 110-117 [doi]
- Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger. Integrated change and configuration management. IBMSJ, 46(3):459-478, 2007. [doi]
- Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger. Service Provider Considerations for IT Service Management. im 2007: 757-760 [doi]
- Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger. IT Service Provider s Multi-Customer and Multi-Tenant Environments. wecwis 2007: 559-566 [doi]
- Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward. IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. dsom 2007: 195-198 [doi]
- Chakalamattam Jos Paul, Christopher Ward, David I. Seidman, John J. Ritsko. Preface. IBMSJ, 46(3):373-374, 2007. [doi]
- John Black, Christine Draper, Tom Lococo, Fouad Matar, Christopher Ward. An integration model for organizing IT service management. IBMSJ, 46(3):405-422, 2007. [doi]
2005
- Chunqiang Tang, Rong N. Chang, Christopher Ward. GoCast: Gossip-Enhanced Overlay Multicast for Fast and Dependable Group Communication. dsn 2005: 140-149 [doi]
- Arvind S. Mohais, Rui Mendes, Christopher Ward, Christian Posthoff. Neighborhood Re-structuring in Particle Swarm Optimization. ausai 2005: 776-785 [doi]
- Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward. PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. IEEEscc 2005: 33-40 [doi]
- Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward. Low traffic overlay networks with large routing tables. sigmetrics 2005: 14-25 [doi]
- Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang. Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. icws 2005: 237-245 [doi]
2004
2003
- Xiaohui Gu, Klara Nahrstedt, Rong N. Chang, Christopher Ward. QoS-Assured Service Composition in Managed Service Overlay Networks. icdcs 2003: 194 [doi]
- Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah. Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. isads 2003: 157 [doi]
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