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Viewing Publication 1 - 100 from 163
2020
Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve"
Ryo Fukushima
,
Bach Quang Ho
,
Tatsunori Hara
,
Jun Ota
,
Rena Kawada
,
Narito Arimitsu
.
icserv 2020
:
3-19
[doi]
Conceptualization of a Smart Service Platform for Last Mile Logistics
Michael Glöckner
,
Luise Pufahl
,
Bogdan Franczyk
,
Mathias Weske
,
André Ludwig
.
icserv 2020
:
175-184
[doi]
A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work Engagement
Ami Hamamoto
,
Nobuyuki Kobayashi
,
Hirotaka Fujino
,
Seiko Shirasaka
.
icserv 2020
:
84-105
[doi]
Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral Logic
Masafumi Hamano
,
Bach Q. Ho
,
Tatsunori Hara
,
Jun Ota
.
icserv 2020
:
217-234
[doi]
Models for Designing Excellent Service Through Co-creation Environment
Tatsunori Hara
,
Satoko Tsuru
,
Seiichi Yasui
.
icserv 2020
:
73-83
[doi]
Ecosystem Strategies for IoT Service Platform Ecosystems: A Case Study of RFID Linen Tags and the Japanese Linen Supply Market
Yuki Inoue
,
Takami Kasasaku
,
Ryohei Arai
,
Takeshi Takenaka
.
icserv 2020
:
287-307
[doi]
Maintenance IoT Project Framework for Extending Effects to All Stakeholders' Benefit
Toshiaki Kono
,
Yui Sugita
,
Tomoaki Hiruta
.
icserv 2020
:
275-286
[doi]
Exploring the Impact of Managerial Responses to Online Reviews in the Sharing Economy: A Case of Accommodation Sharing Service
Wenlong Liu
,
Xiucheng Fan
.
icserv 2020
:
20-33
[doi]
Holistic Measurement Approach of Customer Experiences - Findings from a Japanese New Car Buyer Study
David Marutschke
,
Ted Gournelos
.
icserv 2020
:
203-216
[doi]
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan
Hisashi Masuda
.
icserv 2020
:
143-156
[doi]
R&D Staff Perception Leading to Product Innovation: Case Study on Carbohydrate-Free Saké
Kengo Matsumura
,
Satoshi Shimada
,
Yoshinori Hara
.
icserv 2020
:
106-125
[doi]
Clarification of the Process of Value Co-creation Marketing - Case of Manufacturing Industry
Satoshi Seino
.
icserv 2020
:
157-172
[doi]
Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings
Takeshi Takenaka
,
Spring Han
,
Chieko Minami
, editors,
Volume 1189 of
Communications in Computer and Information Science
, Springer,
2020.
[doi]
The Application of the Cultural-Historical Activity Theory to the Value Co-creation Process in Higher Education
Takashi Tsutsumi
,
Masaru Unno
.
icserv 2020
:
235-250
[doi]
Socially-Conscious Service System Design in the Digital Era: Research Agenda
Kentaro Watanabe
,
Yusuke Kishita
,
Kaito Tsunetomo
,
Takeshi Takenaka
.
icserv 2020
:
266-274
[doi]
Enriching Design Thinking with Data Science: Using the Taiwan Moving Industry as a Case
Kai-Lun Yang
,
Jack Shih-Chieh Hsu
,
Hui-Mei Hsu
.
icserv 2020
:
185-202
[doi]
2017
An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situation
Kenju Akai
,
Keiko Aoki
,
Kenta Onoshiro
.
icserv 2017
:
64-74
[doi]
From Service Design to Enterprise Architecture: The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation
Pornprom Ateetanan
,
Sasiporn Usanavasin
,
Kunio Shirahada
,
Thepchai Supnithi
.
icserv 2017
:
202-214
[doi]
Serviceology-as-a-Service: a Knowledge-Centric Interpretation
Robert Andrei Buchmann
,
Ana-Maria Ghiran
.
icserv 2017
:
190-201
[doi]
Consumers' Responses to Service Failures and Recoveries
Julie A. Edell
.
icserv 2017
:
38-45
[doi]
A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan Case
Nesat Efendioglu
,
Robert Woitsch
.
icserv 2017
:
153-163
[doi]
An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin Attendants
Ryo Fukushima
,
Koji Tachioka
,
Tatsunori Hara
,
Jun Ota
,
Yuki Tsuzaka
,
Narito Arimitsu
.
icserv 2017
:
91-100
[doi]
Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance
Katja Gutsche
,
Jennifer A. Griffith
.
icserv 2017
:
101-108
[doi]
Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Yoshinori Hara
,
Dimitris Karagiannis
, editors,
Volume 10371 of
Lecture Notes in Computer Science
, Springer,
2017.
[doi]
Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting
Ahson Javaid
,
Sabrina Kurjakovic
,
Hisashi Masuda
,
Youji Kohda
.
icserv 2017
:
224-233
[doi]
Stiction-Free Learning Method for Service Design Beginner
Atsunobu Kimura
,
Koki Kusano
,
Ryo Ymamashita
,
Yurika Katagiri
.
icserv 2017
:
109-120
[doi]
Lab-Forming Fields and Field-Forming Labs
Takeshi Kurata
,
Ryosuke Ichikari
,
Ching-Tzun Chang
,
Masakatsu Kourogi
,
Masaki Onishi
,
Takashi Okuma
.
icserv 2017
:
144-149
[doi]
Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases
Hisashi Masuda
,
Dejan Krizaj
,
Hideyuki Sakamoto
,
Kotaro Nakamura
.
icserv 2017
:
55-63
[doi]
Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case Study
Benedikt Pittl
,
Dominik Bork
.
icserv 2017
:
178-189
[doi]
Analyzing an Ecosystem for Complex Consumer Services
Mirjana Radonjic-Simic
,
Frank Wolff
,
Dennis Pfisterer
.
icserv 2017
:
46-52
[doi]
Introduction to a Service Prototyping Tool Box
Abdul Rahman Abdel Razek
,
Christian van Husen
,
Saed Imran
.
icserv 2017
:
135-143
[doi]
A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-Fieldwork
Kazutoshi Sakaguchi
,
Nobuyuki Kobayashi
,
Aki Nakamoto
,
Seiko Shirasaka
.
icserv 2017
:
121-134
[doi]
Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015
Yuriko Sawatani
,
James C. Spohrer
,
Stephen K. Kwan
,
Takeshi Takenaka
, editors,
Springer,
2017.
[doi]
Analysing and Computing the Risk of Customer Integration for a Service Provider
Wolfgang Seiringer
.
icserv 2017
:
3-14
[doi]
Application-Driven Product-Service System Configuration: Customer-Centered Strategy
Alexander V. Smirnov
,
Nikolay Shilov
,
Andreas Oroszi
,
Mario Sinko
,
Thorsten Krebs
.
icserv 2017
:
26-37
[doi]
Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate
Takashi Tanizaki
,
Takeshi Shimmura
,
Nobutada Fujii
.
icserv 2017
:
15-25
[doi]
Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment
Satoko Tsuru
,
Maki Kariyazaki
.
icserv 2017
:
75-87
[doi]
Service-Driven Enrichment for KbR in the OMiLAB Environment
Michael Walch
,
Dimitris Karagiannis
.
icserv 2017
:
164-177
[doi]
From Software Services to IoT Services: The Modeling Perspective
I-Ling Yen
,
Farokh B. Bastani
,
San-Yih Hwang
,
Wei Zhu 0002
,
Guang Zhou
.
icserv 2017
:
215-223
[doi]
2016
Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014
Takashi Maeno
,
Yuriko Sawatani
,
Tatsunori Hara
, editors,
Springer,
2016.
[doi]
2015
Collaborative Innovation Centers (CICs): Toward Smart Service System Design
Qiqing (Christine) Ouyang
,
Jim Spohrer
,
Juan Caraballo
,
Dale Davis
,
Stephen Perelgut
,
Marcellus Mindel
,
Hisham El-Shishiny
,
Seshadri Subbanna
.
icserv 2017
:
385-391
[doi]
Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting Japan
Kenju Akai
,
Kohei Yamashita
,
Nariaki Nishino
.
icserv 2017
:
299-304
[doi]
Challenges to Deploy Service Design in Organizations: Analysis Through "Scaling Up" Workshops
Fumiya Akasaka
,
Takehiko Ohno
,
Mika Yasuoka
.
icserv 2017
:
89-98
[doi]
Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of GPS Trajectory Data for 8 Months
Masahiro Araki
,
Ryo Kanamori
,
Lei Gong
,
Takayuki Morikawa
.
icserv 2017
:
377-384
[doi]
Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person
Takahiro Chiba
.
icserv 2017
:
207-212
[doi]
A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant Business
Nobutada Fujii
,
Jumpei Oda
,
Toshiya Kaihara
,
Takeshi Shimmura
.
icserv 2017
:
131-138
[doi]
Building a Conceptual Preference Model Based on Personal Purchase Records for Retail Service Improvement
Marina Fujita
,
Wenpeng Wei
,
Toshiko Aizono
,
Koji Ara
.
icserv 2017
:
197-206
[doi]
Kizkey Is the Key to a Better Care Service
Ryoko Fukuda
,
Atsushi Shinjo
,
Masahiro Kudo
,
Yutaro Ono
,
Jun Murai
.
icserv 2017
:
261-268
[doi]
Service Innovation for Reducing Food Adulteration Problem in Bangladesh
Iffat Tasnim Haque
,
Youji Kohda
.
icserv 2017
:
79-88
[doi]
An Interactive Model for the Synthesis of Service Functions Through Use Processes
Tatsunori Hara
,
Tamio Arai
,
Aman Gupta
.
icserv 2017
:
329-339
[doi]
Design Support System for Sightseeing Tours
Jun Hirota
,
Kazuya Oizumi
,
Toshiki Mizushima
,
Tatsunori Hara
,
Kazuhiro Aoyama
.
icserv 2017
:
45-54
[doi]
Design of a Localized Science Education Program for Cultivating an Intergenerational Community
Kinuko Iizawa
,
Koki Kusano
,
Eri Inoue
,
Naohiko Kohtake
.
icserv 2017
:
65-70
[doi]
The Efficient Provision of Culture-Sensitive Services: A Modularization Approach
Andreas Janson
,
Christoph Peters 0001
,
Jan Marco Leimeister
.
icserv 2017
:
147-157
[doi]
A Creed for Service Designers
Stephen K. Kwan
,
Yutaka Yamauchi
.
icserv 2017
:
39-44
[doi]
Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study
Sangjic Lee
,
Ryuichi Uda
,
Kenju Akai
,
Nariaki Nishino
.
icserv 2017
:
393-400
[doi]
Generalized Service Process Expressed by Context-Free Grammar
Fumihiro Maruyama
.
icserv 2017
:
99-110
[doi]
Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter
Hisashi Masuda
,
Yoshinori Hara
.
icserv 2017
:
183-195
[doi]
An Analysis of Key Factors of the "Omotenashi Consumption" in Restaurants
Hiroyuki Miyai
,
Chizuru Nishio
.
icserv 2017
:
213-219
[doi]
A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design
Satoshi Mizoguchi
,
Takatoshi Ishii
,
Yutaro Nemoto
,
Maiko Kaneda
,
Atsuko Bando
,
Toshiyuki Nakamura
,
Yoshiki Shimomura
.
icserv 2017
:
19-25
[doi]
Service Data Model in Design Support System for Sightseeing Tours
Toshiki Mizushima
,
Jun Hirota
,
Kazuya Oizumi
,
Kazuhiro Aoyama
.
icserv 2017
:
55-64
[doi]
Qualitative Simulation for Early-Stage Service Design
Yoshiki Morishita
,
Fumika Murakami
,
Koji Kimita
,
Shigeru Hosono
,
Sayaka Izukura
,
Hiroshi Sakaki
,
Eriko Numata
,
Yoshiki Shimomura
.
icserv 2017
:
369-376
[doi]
Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program
Teruyasu Murakami
.
icserv 2017
:
317-327
[doi]
Realization of Mobility as a Service in View of Ambient Intelligence
Hideyuki Nakashima
,
Keiji Hirata 0001
,
Junichi Ochiai
.
icserv 2017
:
111-116
[doi]
Toward Sports Training Service with the Interactive Learning Platform
Hiroyuki Okamoto
,
Alessandro Moro
,
Atsushi Yamashita
,
Hajime Asama
.
icserv 2017
:
231-236
[doi]
Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous Systems
Hiroaki Okawai
,
Mitsuru Takashima
.
icserv 2017
:
279-286
[doi]
The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction
Masumi Okuda
,
Akira Yasuda
,
Shusaku Tsumoto
.
icserv 2017
:
287-297
[doi]
Role of Servicing Activity Visualization in Quality Control Circle
Takashi Okuma
,
Tomohiro Fukuhara
,
Ryosuke Ichikari
,
Ching-Tzun Chang
,
Luis Carlos Manrique Ruiz
,
Takashi Shinmura
,
Takeshi Kurata
.
icserv 2017
:
269-277
[doi]
Nurse Bed Care Activity Analysis for Intelligent Training Service
Xiaorui Qiao
,
Junki Nakagawa
,
Koshiro Yanai
,
Junko Yasuda
,
Wen Wen
,
Atsushi Yamashita
,
Hajime Asama
.
icserv 2017
:
159-167
[doi]
A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes
Nanami Shimazaki
,
Yasuharu Nishi
,
Michiko Tsubaki
.
icserv 2017
:
27-37
[doi]
Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant
Takeshi Shimmura
,
Toshihumi Takahashi
,
Syuichi Oura
,
Tomoyuki Asakawa
,
Toshiya Kaihara
,
Nobutada Fujii
,
Tomomi Nonaka
.
icserv 2017
:
139-145
[doi]
An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh
Md. Abul Kalam Siddike
,
Youji Kohda
,
Monirul Hoque
.
icserv 2017
:
169-179
[doi]
Designing New Business Development Program Based on Systems Engineering Methodology with Participatory Systems Analysis in Small and Midsized Enterprise
Yoshikazu Tomita
,
Kyoko Watanabe
,
Takashi Maeno
.
icserv 2017
:
359-367
[doi]
Statistical Estimation of Software Quality in Hospital Information System
Shusaku Tsumoto
,
Shoji Hirano
,
Toshihiko Kawamura
.
icserv 2017
:
341-350
[doi]
Customer Experience in Traditional and Modern Retail Formats: A Case Study of Vietnam
Nhung Tran Thi Tuyet
,
Yoshinori Hara
.
icserv 2017
:
119-129
[doi]
Service as Artifact: Reconsideration of Value Cocreation
Kanji Ueda
,
Takeshi Takenaka
,
Nariaki Nishino
.
icserv 2017
:
307-316
[doi]
Productivity Improvement and Stress Reduction by Showing Information to a Surveillance Worker
Mitsunari Uozumi
,
Kouichi Yamada
,
Shuto Murai
,
Hajime Asama
,
Kaoru Takakusaki
.
icserv 2017
:
245-252
[doi]
A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information
Ryoko Wada
.
icserv 2017
:
351-355
[doi]
Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services
Yuki Wakisaka
,
Yuya Yamamoto
,
Jun Ota
,
Tatsunori Hara
.
icserv 2017
:
11-18
[doi]
Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis
Wen Wen
,
Xiaorui Qiao
,
Koshiro Yanai
,
Junki Nakagawa
,
Junko Yasuda
,
Atsushi Yamashita
,
Hajime Asama
.
icserv 2017
:
253-259
[doi]
VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality
Philipp Westner
,
Sibylle Hermann
.
icserv 2017
:
237-244
[doi]
How to Generate Sustainable Services?
Adi Wolfson
,
Dorith Tavor
.
icserv 2017
:
71-78
[doi]
Structural Equation Modeling of Purchase Funnel
Naotada Yamamoto
.
icserv 2017
:
221-228
[doi]
A New Service Class Scheme for Service Innovation in Japanese Automation Industry
Yoshitaka Yuki
,
Seiichi Kawata
,
Hiroyuki Imanari
,
Takeo Suzuki
,
Norio Aburatani
,
Motomi Kohata
,
Takeru Kawai
,
Tomio Makino
,
Yukiyo Akisada
,
Motoya Tametani
.
icserv 2017
:
3-10
[doi]
2014
Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction
Hiroya Daimaru
,
Satoshi Shimada
,
Shinsuke Shimizu
,
Jun Ota
,
Tatsunori Hara
.
icserv 2016
:
67-78
[doi]
Service Practices as Organizational Phenomena
Nozomi Ikeya
.
icserv 2016
:
495-508
[doi]
An Evaluation Method of a Service Business Model Using Wants Chain Analysis
Kazuto Imazeki
,
Toshiyuki Yasui
,
Takashi Maeno
.
icserv 2016
:
523-538
[doi]
Design Method of Target Customer's WANTs for a Service Based on Classification of Services Using WANTs
Kazuto Imazeki
,
Toshiyuki Yasui
,
Takashi Maeno
.
icserv 2016
:
539-550
[doi]
Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality
Tasuku Kato
,
Kana Nakano
,
Toshiaki Iida
.
icserv 2016
:
403-415
[doi]
The Ordering of Fast Food Using Menu
Kiyoteru Kitano
,
Yutaka Yamauchi
,
Takeshi Hiramoto
.
icserv 2016
:
51-65
[doi]
System Design of Happy Town Using Four Factors of Happiness
Shiko Kurihara
,
Takashi Maeno
.
icserv 2016
:
303-313
[doi]
A Value Co-Creation Model for Multi-Language Knowledge Communication
Donghui Lin
,
Toru Ishida 0001
,
Masayuki Otani
.
icserv 2016
:
435-447
[doi]
Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation
Akane Matsumae
,
Karl Burrow
.
icserv 2016
:
551-565
[doi]
A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis
Shuichiro Nagaosa
,
Hironobu Matsushita
,
Jun Yaeda
,
Takashi Shinagawa
,
Norihiro Sonoi
,
Hiroyuki Nakamura
,
Hiromi Ohta
,
Masatoshi Usubuchi
,
Yasuhisa Arai
,
Yasunori Sumi
.
icserv 2016
:
177-191
[doi]
A Probe-Based Approach for Designing Inspirational Services at Museums
Kumiyo Nakakoji
,
Yasuhiro Yamamoto
.
icserv 2016
:
595-603
[doi]
A Questionnaire Assessment of the Contributing Factors to Empathy
Miki Nishio
,
Takashi Maeno
.
icserv 2016
:
371-385
[doi]
Research of the Social New Transportation Service on Electric Full Flat Floor Bus
Toshiki Nishiyama
.
icserv 2016
:
79-96
[doi]
Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support
Masayuki Otani
,
Kaori Kita
,
Donghui Lin
,
Toru Ishida 0001
.
icserv 2016
:
417-434
[doi]
The Findings from the First Service Design Projects
Yuriko Sawatani
,
Naoto Kobayashi
,
Yoshinori Itoh
.
icserv 2016
:
509-521
[doi]
Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value
Ryoichi Tamura
,
Yasuyuki Hirai
,
Nermin Elokla
.
icserv 2016
:
273-285
[doi]
User-De-centeredness in Service Design
Yutaka Yamauchi
.
icserv 2016
:
583-594
[doi]
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